Buy Once, Cry Once

Our “Buy Once, Cry Once” Guarantee
When you buy a clothing item from Low Crawl Gear, it is guaranteed for life. Snaps, loose threads, tears – even applesauce or blowout stains you can’t get out with your washing machine! If you have a problem with anything from Low Crawl Gear, send it back to us and we will replace it with an item of the same design & size. If the same item is not available, we will replace it with one of equal or lesser value in the same size.

If your item does not fit, we will exchange it for the correct size within 30 days of purchase. Sorry, we cannot exchange items your child outgrows with larger sizes.

If you are not satisfied with your purchase from Low Crawl Gear, within 30 days of purchase send your product back and we will exchange it for another product or refund you the price of purchase if you so wish.

For all exchanges please:

No need to call us – just package up the item (if it’s a blowout ,spill, etc – we REALLY appreciate it if you WASH the clothing item first!)
and ship to:

Low Crawl Gear
Attn: Buy Once Cry Once
PO Box 136
Mt. Horeb, WI 53572

Be sure to include inside the package:

Email / Phone
Name
Order Number
Reason for the Exchange (we love to hear stories about your kids!)
Return Shipping Address